How Can We Help?
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Billing
- What Are Copier Meter Readings and Why Are They Important?
- How to Request a Copy of an Invoice or W-9, etc.
- What Information to Include with a Billing Question
- Why Your Invoice Amount Changed
- How to Update Your Billing Contact
- How to Update Your Billing Address
- Where to Send Payments
- Why Lease Billing and MCC Service Billing May Be Separate
- How to Apply Tax-Exempt Status
- How to Read and Report Your Copier Meter
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Service
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- How to Add Postage to Your Meter
- How to Update the Postage Rate on a Quadient iX Postage Meter
- What to Do If Your Postage Meter Won’t Connect
- What Happens When USPS Postal Rates Change?
- How to Prevent Mail Feeding Problems
- Why Envelopes Are Not Sealing Properly
- How to Clean or Maintain a Mailing Machine
- How to Replace Ink in a Postage Meter
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- How to Set Up or Reset Voicemail
- How to Use the Webex App for Calls
- How to Add or Remove Users from Your Webex Phone System
- What to Do If Your Desk Phone Is Not Working
- How to Change Your Voicemail Greeting
- How to Forward Calls from Your Desk Phone
- How to Transfer a Call
- How to Place a Caller on Hold or Park a Call
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- Why aren't my printers showing up in Elevate Sky?
- Why can't I see my print job in the Elevate Sky Queue tab?
- Why can't I change certain printing options?
- Why did my Elevate Sky printers disappear after I signed out?
- What should I do if Elevate Sky stops working after a client update?
- Why isn't my badge working to sign in to Elevate Sky?
- How do I add a new administrator to Elevate Sky?
- How do I add new users to Elevate Sky Print Management?
- How do I assign printers to users or groups in Elevate Sky?
- How do I configure print policies in Elevate Sky?
- How do I set up print quotas in Elevate Sky?
- What Are Copier Meter Readings and Why Are They Important?
- Why Scan to Email Stopped Working
- What to Do When Your Printer Shows Offline
- How to Read and Report Your Copier Meter
- How to Order Toner or Supplies
- What to Check Before Placing a Copier Service Call
- How to Find Your Copier Serial Number or Equipment ID
- How to Clear a Paper Jam Safely
- Why Your Copier Says It’s Out of Paper When the Tray Is Full
- How to Fix Common Print Quality Problems
- Scan to Email Stopped Working
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- How to Request Service from MCC
- What Information to Include in a Service Request
- How to Use the MCC Express Passport
- What is the Express Passport?
- How to Order Toner or Supplies
- How the MCC Service Process Works
- When to Request Service vs Contact Your Sales Rep
- How to Check the Status of a Service Request
- How Remote Support Works
- What to Do Before Moving MCC Equipment
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Solutions
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- How do I install Elevate Sky Print Management on my computer?
- How do I sign in to Elevate Sky Print Management?
- What do the Config, Queue, and Printers tabs do in Elevate Sky?
- What is Elevate Sky Print Management (ESPM)?
- Where can I find my Elevate Sky printer login credentials?
- Why should I stay signed in to the Elevate Sky client?
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- How do I print a document using Elevate Sky?
- How do I release a secure print job at the printer?
- How do I print from the Elevate Sky cloud print queue?
- Can I print my document from a different printer than the one I originally selected?
- How long do documents remain in the Elevate Sky cloud print queue?
- How do I change advanced print settings in Elevate Sky?
- How do I add a printer using an Elevate Sky Quick Code?
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- How do I scan a document using Elevate Sky Print Management?
- How do I scan a document to my email address using Elevate Sky?
- How do I scan a document to another person using the Elevate Sky address book?
- Can I scan documents directly to Microsoft OneDrive using Elevate Sky?
- What scan settings can I change in Elevate Sky?
- Are scanned documents stored in the Elevate Sky cloud?
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- Why aren't my printers showing up in Elevate Sky?
- Why can't I see my print job in the Elevate Sky Queue tab?
- Why can't I change certain printing options?
- Why did my Elevate Sky printers disappear after I signed out?
- What should I do if Elevate Sky stops working after a client update?
- Why isn't my badge working to sign in to Elevate Sky?
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- How do I view print activity and usage reports in Elevate Sky?
- Can Elevate Sky automatically email printing reports?
- How do I monitor printer supply levels and errors in Elevate Sky?
- How does Elevate Sky calculate estimated printing costs?
- How do I use accounting codes to track printing costs by department or project?
- What Is Managed Print Services?
- What is Elevate Sky Print Management (ESPM)?
- How do I install Elevate Sky Print Management on my computer?
- How do I sign in to Elevate Sky Print Management?
- Where can I find my Elevate Sky printer login credentials?
- What do the Config, Queue, and Printers tabs do in Elevate Sky?
- Why should I stay signed in to the Elevate Sky client?
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- Articles coming soon
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- Articles coming soon
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- Articles coming soon
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Print
Updated
If you experience problems after updating the Elevate Sky client, restart your computer.
The ESPM administrator guide recommends a reboot when issues occur following an existing client update.
If restarting does not resolve the problem, contact MCC Solutions support or your organization’s ESPM administrator. The Config tab includes diagnostic logging information that may assist with troubleshooting.
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