If you have a question about an MCC invoice, payment, W-9, account setup, or another billing matter, including the right information helps MCC review your request faster.
Billing questions often involve account records, equipment details, service agreements, meter readings, purchase orders, or payment history. The more specific your request is, the easier it is for MCC to find the correct information and respond accurately.
Basic Information to Include
When contacting MCC about a billing question, please include:
- Business name
- Billing contact name
- Phone number
- Email address
- MCC account number, if available
- Invoice number, if available
- Date of the invoice or charge
- Brief description of the question
- Best person to contact for follow-up
If you do not have the invoice number, include the approximate invoice date, amount, and any equipment or service details that may help MCC identify the invoice.
If Your Question Is About an Invoice
For invoice questions, include:
- Invoice number
- Invoice date
- Amount in question
- Type of charge you are asking about
- Equipment serial number, if the charge is tied to a specific device
- Location or department, if your company has multiple sites
- A copy of the invoice, if helpful
Examples of invoice questions include:
- “Can you explain this charge?”
- “Why did our invoice amount change?”
- “Can you send a copy of this invoice?”
- “Which device does this invoice apply to?”
- “Was this payment received?”
If Your Question Is About Meter Charges
If your question involves copier meter charges, include:
- Invoice number
- Equipment serial number
- Current meter reading, if available
- Date the meter reading was taken
- Black-and-white and color counts, if shown separately
- Description of the issue
Meter readings are used to help calculate usage-based billing, so accurate equipment and meter information is important.
If You Need a W-9 or Vendor Information
If your accounting team needs MCC’s W-9 or vendor setup information, include:
- Business name
- Contact name
- Email address where the document should be sent
- Any vendor forms that need to be completed
- Submission deadline, if applicable
If your company requires additional paperwork, attach the forms or include instructions with your request.
If You Need to Update Billing Information
If you need to update billing details, include the old information and the new information.
Common billing updates include:
- Billing contact name
- Billing email address
- Billing phone number
- Billing address
- Purchase order number
- Accounts payable contact
- Tax-exempt information
For tax-exempt updates, include the appropriate certificate or documentation if required.
If You Are Asking About Payment
For payment questions, include:
- Invoice number
- Payment amount
- Payment date
- Payment method
- Check number, ACH reference, or confirmation number if available
- Account or business name the payment was sent under
This helps MCC match the payment to the correct account and invoice.
Where to Send Billing Questions
For billing questions, invoice copies, W-9 requests, or vendor setup needs, you can contact MCC by:
- Calling MCC and asking for the billing department
- Submitting a request through the online contact form
- Reaching out to your MCC sales representative
Your sales representative can help route the request if you are not sure who to contact.
Before You Submit
Before sending your billing question, double-check that you included the invoice number or enough account details for MCC to identify the request.
The best billing requests are clear, specific, and include any invoice, account, or equipment details related to the question.