How Can We Help?
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Billing
- What Are Copier Meter Readings and Why Are They Important?
- How to Request a Copy of an Invoice or W-9, etc.
- What Information to Include with a Billing Question
- Why Your Invoice Amount Changed
- How to Update Your Billing Contact
- How to Update Your Billing Address
- Where to Send Payments
- Why Lease Billing and MCC Service Billing May Be Separate
- How to Apply Tax-Exempt Status
- How to Read and Report Your Copier Meter
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Service
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- How to Add Postage to Your Meter
- How to Update the Postage Rate on a Quadient iX Postage Meter
- What to Do If Your Postage Meter Won’t Connect
- What Happens When USPS Postal Rates Change?
- How to Prevent Mail Feeding Problems
- Why Envelopes Are Not Sealing Properly
- How to Clean or Maintain a Mailing Machine
- How to Replace Ink in a Postage Meter
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- How to Set Up or Reset Voicemail
- How to Use the Webex App for Calls
- How to Add or Remove Users from Your Webex Phone System
- What to Do If Your Desk Phone Is Not Working
- How to Change Your Voicemail Greeting
- How to Forward Calls from Your Desk Phone
- How to Transfer a Call
- How to Place a Caller on Hold or Park a Call
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- What Are Copier Meter Readings and Why Are They Important?
- Why Scan to Email Stopped Working
- What to Do When Your Printer Shows Offline
- How to Read and Report Your Copier Meter
- How to Order Toner or Supplies
- What to Check Before Placing a Copier Service Call
- How to Find Your Copier Serial Number or Equipment ID
- How to Clear a Paper Jam Safely
- Why Your Copier Says It’s Out of Paper When the Tray Is Full
- How to Fix Common Print Quality Problems
- How to Request Service from MCC
- What Information to Include in a Service Request
- How to Use the MCC Express Passport
- What is the Express Passport?
- How to Order Toner or Supplies
- How the MCC Service Process Works
- When to Request Service vs Contact Your Sales Rep
- How to Check the Status of a Service Request
- How Remote Support Works
- What to Do Before Moving MCC Equipment
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Solutions
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Updated
Enable Two Factor Authentication
To make your MCC Media login more secure, you can enable 2-factor Authentication (2FA). This requires the installation of an authenticator app on your mobile phone.
Enable 2FA:
- Click on your name at the top right corner of the screen
- Click on Profile to get to your User Settings
- Turn on the ‘Use 2-factor authentication’ slider
- Download your preferred Authenticator app from the Google Play or iOS App stores—for Example, Google Authenticator, Microsoft Authenticator, Duo, or Authy.
- Open your authenticator app on your mobile device.
- Select the QR code mode on your app
- Scan the QR code in the User Settings in your Profile
- Complete the setup in your Authenticator app on your mobile device
Once you have set up the authenticator app, you must use it whenever you log in to MCC Media. After you enter your email address on the login screen, you will be asked to enter a one-time login code from your app.

If you lose access to your device or authentication app, your on-site Admin or MCC can help you get back into the system.
Posted
Updated
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