If your company uses Webex Cloud Calling, you can use the Webex App to make and receive business calls from your computer or mobile device. This lets you use your work phone number even when you are away from your desk phone.
The Webex App may be used for calling, voicemail, messaging, meetings, and collaboration, depending on your company’s Webex setup.
Before You Start
Before using the Webex App for calls, make sure:
- The Webex App is installed on your computer or mobile device
- You are signed in with your business email address
- Your Webex Calling user account has been set up
- Your microphone, speakers, headset, or earbuds are connected
- You have a reliable internet connection
If you are not sure whether your Webex account is enabled for calling, contact your internal phone system administrator or MCC.
How to Make a Call in the Webex App
To place a call from the Webex App:
- Open the Webex App.
- Sign in with your business account.
- Go to the calling area or search bar.
- Enter the person’s name, extension, or phone number.
- Select the contact or number.
- Click or tap the Call button.
Depending on your setup, you may be able to call internal extensions, outside phone numbers, recent contacts, or people from your company directory.
How to Answer a Call
When someone calls your work number, the Webex App may ring on your computer, mobile device, or both.
To answer a call:
- Wait for the incoming call notification.
- Click or tap Answer.
- Use your headset, computer audio, or mobile device audio to speak with the caller.
If you do not want to answer, you can decline the call or let it go to voicemail.
How to Transfer a Call
To transfer a call in the Webex App:
- While on the call, select More or the call options menu.
- Choose Transfer.
- Search for the person or enter the phone number.
- Choose whether to transfer immediately or consult first, if that option is available.
- Complete the transfer.
A consult transfer allows you to speak with the other person before sending the call through. A blind transfer sends the call directly. Choose wisely. Blind transfers are how office grudges are born.
How to Put a Call on Hold
To place a call on hold:
- While on the call, select Hold.
- The caller will remain connected but will not hear you.
- Select Resume when you are ready to return to the call.
How to Check Voicemail in the Webex App
If voicemail is enabled for your Webex Calling user, you may be able to listen to voicemail messages from the Webex App.
To check voicemail:
- Open the Webex App.
- Go to the voicemail or calling area.
- Select the message you want to review.
- Play, delete, or manage the message as needed.
Voicemail availability may vary depending on your company’s Webex Calling setup.
How to Change Your Audio Device
Before or during a call, you can choose which microphone, speaker, headset, or earbuds the Webex App should use.
If callers cannot hear you, or if you cannot hear callers, check your audio settings and confirm the correct device is selected.
Also check that your headset is not muted. It happens. Usually right after someone says, “Can everyone hear me?”
Common Webex Calling Issues
You may need help if:
- You cannot sign in to the Webex App
- The call button is missing
- Calls are not ringing in the app
- Call audio is poor
- Your microphone or speaker is not working
- Your voicemail is not appearing
- Your work number is not showing as expected
- Calls are going to your desk phone but not the app
- Calls are going to the app but not your desk phone
When to Contact MCC
Contact MCC if you cannot make or receive calls in the Webex App, your voicemail is not working, or your calling features are not behaving as expected.
When requesting support, include:
- Business name
- User’s name
- User’s phone number or extension
- Email address tied to the Webex account
- Device being used, such as Windows computer, Mac, iPhone, or Android
- Whether the issue affects one user or multiple users
- Description of the issue
- Screenshot or error message, if available