Many MCC customers receive one invoice from a third-party leasing company and a separate invoice from MCC. This is normal and reflects the difference between equipment financing and ongoing service or usage charges.
The leasing company bills for the equipment itself. MCC may bill separately for service agreements, copier usage, supplies, or other charges not included in the lease.
How Equipment Leasing Works
Most equipment sold by MCC is financed through a third-party leasing company.
When the lease begins:
- The leasing company pays MCC for the equipment.
- MCC receives the equipment cost upfront.
- The customer makes monthly lease payments directly to the leasing company.
Because the leasing company financed the equipment, it becomes the company responsible for collecting the monthly lease payment.
Your lease invoice may include charges related to:
- Equipment financing
- Monthly lease payment
- Lease term
- Taxes or administrative fees
- End-of-lease obligations
Questions about monthly lease payments, lease terms, payoff amounts, or lease-end options may need to be directed to the leasing company listed on the invoice.
What MCC May Bill Separately
MCC may send separate invoices for services and charges that are not part of the equipment lease.
These may include:
- Service contract payments
- Copier cost-per-copy charges
- Black-and-white or color overages
- Supplies not included under an agreement
- Non-covered service calls
- Billable repairs
- Additional services or account changes
These charges are paid directly to MCC because they relate to the support, usage, or maintenance of the equipment rather than the equipment financing.
Why You May Receive Multiple Invoices
You may receive:
- A lease invoice from the third-party leasing company
- A service or usage invoice from MCC
- Separate MCC invoices for different equipment, locations, or divisions
For example, your monthly copier lease may be paid to the leasing company, while copier usage overages or non-covered service charges are billed by MCC.
Two invoices do not necessarily mean you are being billed twice. They may represent two different parts of the account.
Lease Charges vs MCC Charges
|
Charge |
Usually Billed By |
|---|---|
|
Monthly equipment lease payment |
Third-party leasing company |
|
Lease payoff or early termination |
Third-party leasing company |
|
Lease-end purchase or return terms |
Third-party leasing company |
|
Service contract |
MCC |
|
Copier CPC or usage overages |
MCC |
|
Supplies not covered by agreement |
MCC |
|
Non-covered service charges |
MCC |
|
Billable repairs or additional work |
MCC |
The exact billing setup may vary by contract, so always review the company name and description shown on the invoice.
How to Identify Which Company Sent the Invoice
Look at the top of the invoice for:
- Company name
- Remittance address
- Account number
- Invoice description
- Equipment information
- Contract or lease reference
If the invoice is from a leasing company, payment should be sent according to the instructions on that invoice.
If the invoice is from MCC, payment should be sent to MCC using the payment information provided on the MCC invoice.
Who Should You Contact With Questions?
Contact the third-party leasing company for questions about:
- Monthly lease payments
- Lease balance
- Payment due dates
- Payoff amount
- Lease renewal
- End-of-lease options
- Equipment return requirements
Contact MCC for questions about:
- Service agreements
- Copier usage or CPC charges
- Meter readings
- Supplies
- Service calls
- Non-covered repairs
- MCC invoice copies
- Charges shown on an MCC invoice
If you are not sure which company should handle the question, contact MCC’s billing department or your MCC sales representative. We can help identify the charge and point you in the right direction.
What Information Should You Include?
When asking about a lease or MCC invoice, provide:
- Business name
- Contact name
- Invoice number
- Invoice date
- Company name shown on the invoice
- Equipment model or serial number
- Amount in question
- Description of the charge
- Lease or account number, if available
The company name at the top of the invoice is the fastest clue. Billing paperwork loves complexity, but at least it usually signs its name.