How Can We Help?
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Billing
- What Are Copier Meter Readings and Why Are They Important?
- How to Request a Copy of an Invoice or W-9, etc.
- What Information to Include with a Billing Question
- Why Your Invoice Amount Changed
- How to Update Your Billing Contact
- How to Update Your Billing Address
- Where to Send Payments
- Why Lease Billing and MCC Service Billing May Be Separate
- How to Apply Tax-Exempt Status
- How to Read and Report Your Copier Meter
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Service
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- How to Add Postage to Your Meter
- How to Update the Postage Rate on a Quadient iX Postage Meter
- What to Do If Your Postage Meter Won’t Connect
- What Happens When USPS Postal Rates Change?
- How to Prevent Mail Feeding Problems
- Why Envelopes Are Not Sealing Properly
- How to Clean or Maintain a Mailing Machine
- How to Replace Ink in a Postage Meter
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- How to Set Up or Reset Voicemail
- How to Use the Webex App for Calls
- How to Add or Remove Users from Your Webex Phone System
- What to Do If Your Desk Phone Is Not Working
- How to Change Your Voicemail Greeting
- How to Forward Calls from Your Desk Phone
- How to Transfer a Call
- How to Place a Caller on Hold or Park a Call
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- What Are Copier Meter Readings and Why Are They Important?
- Why Scan to Email Stopped Working
- What to Do When Your Printer Shows Offline
- How to Read and Report Your Copier Meter
- How to Order Toner or Supplies
- What to Check Before Placing a Copier Service Call
- How to Find Your Copier Serial Number or Equipment ID
- How to Clear a Paper Jam Safely
- Why Your Copier Says It’s Out of Paper When the Tray Is Full
- How to Fix Common Print Quality Problems
- How to Request Service from MCC
- What Information to Include in a Service Request
- How to Use the MCC Express Passport
- What is the Express Passport?
- How to Order Toner or Supplies
- How the MCC Service Process Works
- When to Request Service vs Contact Your Sales Rep
- How to Check the Status of a Service Request
- How Remote Support Works
- What to Do Before Moving MCC Equipment
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Solutions
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About Loops
What are Loops?
- Loops are simpler versions of Contents.
- Loops play a sequence of images, videos, audio, or Layouts with predefined zones where other elements can be added.
- Because of the limited toolset, Loops benefit from improved performance and smoother display.
- Loops are recommended for quick and easy content.
Where are Loops located?
Loops can be accessed from the Home Screen in the first section below the Screens.

How to create a Loop
Click the blue + sign next to the Loops header and select one of the two options:

Loop
Choose Loop to create a single Loop.
- Name: You must select a name for the Loop.
- Choose a Team: Choose the Team to manage the Loop. Learn more about Teams.
- Create and Open: Creates the Loop and opens it in the Editor so you can begin building the Loop.

Loop Group
Choose Loop Group to create a group folder to organize your Loops.
- Name: You must select a name for the Loop Group.
- Choose a Team: Choose the Team to manage the group. Learn more about Teams.
- Save: Saves the Loop Group.

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