If you need a copy of an MCC invoice, W-9, or help with another billing question, you can contact MCC’s billing department directly, submit a request through the online contact form, or reach out to your MCC sales representative.

To help us respond quickly, please include as much account and invoice information as possible with your request.

Option 1: Call MCC Billing

The quickest way to ask a billing question or request invoice help is to call MCC and ask for the billing department.

Calling is a good option if:

• You need a copy of an invoice
• You have a question about a charge
• You need a W-9
• You need help identifying an invoice
• You need to update billing information
• You are not sure who to contact

When calling, be ready to provide your business name, account information, invoice number if available, and the best person to contact with follow-up questions.

Option 2: Submit an Online Contact Request

You can also submit billing questions through MCC’s online contact form.

Use this option when you need to request information in writing or provide details for MCC to review.

When submitting the form, include:

• Business name
• Contact name
• Phone number
• Email address
• Invoice number, if available
• Account number, if available
• Type of request
• Brief description of what you need

For example, you might write: “Please send a copy of invoice 12345” or “Please provide a current W-9 for our vendor records.”

Option 3: Contact Your MCC Sales Representative

You can also reach out to your MCC sales representative for help with invoice requests, W-9 requests, or billing questions.

Your sales representative can help route the request to the right internal team, especially if the question is related to a recent equipment order, contract, service agreement, or account change.

What Billing Requests Can MCC Help With?

MCC can help with billing-related requests such as:

• Requesting a copy of an invoice
• Requesting a W-9
• Asking questions about invoice charges
• Updating billing contact information
• Updating billing address information
• Asking about account or contract billing
• Confirming where to send payment
• Requesting help with vendor setup paperwork

What Information Should You Include?

To help MCC process your request faster, include as much detail as possible.

Helpful information includes:

• Business name
• Billing contact name
• Phone number
• Email address
• Invoice number
• Account number
• Equipment serial number, if the question is tied to a specific device
• Type of document needed
• Date range, if requesting older invoices
• Any deadline for the request

If you do not have the invoice number, provide the business name, billing contact, approximate invoice date, and any equipment or service details related to the charge.

Need a W-9?

If your accounting team needs MCC’s W-9 for vendor setup or recordkeeping, contact MCC billing, submit an online contact request, or reach out to your sales representative.

Be sure to include where the W-9 should be sent and whether your team needs any additional vendor paperwork completed.

Need Help With an Invoice Charge?

If you have a question about an invoice amount, include the invoice number and a brief description of the charge in question.

For example:

“The monthly amount changed on our latest invoice. Can you review and explain the difference?”

or

“We need help identifying which equipment this invoice applies to.”

The more specific the question, the faster MCC can review it. “Something looks weird” may be emotionally accurate, but accounting departments prefer clues.

Need Help?

For invoice copies, W-9 requests, or other billing questions, contact MCC’s billing department, submit an online contact request, or reach out to your MCC sales representative.