How Can We Help?
-
Billing
- What Are Copier Meter Readings and Why Are They Important?
- How to Request a Copy of an Invoice or W-9, etc.
- What Information to Include with a Billing Question
- Why Your Invoice Amount Changed
- How to Update Your Billing Contact
- How to Update Your Billing Address
- Where to Send Payments
- Why Lease Billing and MCC Service Billing May Be Separate
- How to Apply Tax-Exempt Status
- How to Read and Report Your Copier Meter
-
Service
-
- How to Add Postage to Your Meter
- How to Update the Postage Rate on a Quadient iX Postage Meter
- What to Do If Your Postage Meter Won’t Connect
- What Happens When USPS Postal Rates Change?
- How to Prevent Mail Feeding Problems
- Why Envelopes Are Not Sealing Properly
- How to Clean or Maintain a Mailing Machine
- How to Replace Ink in a Postage Meter
-
- How to Set Up or Reset Voicemail
- How to Use the Webex App for Calls
- How to Add or Remove Users from Your Webex Phone System
- What to Do If Your Desk Phone Is Not Working
- How to Change Your Voicemail Greeting
- How to Forward Calls from Your Desk Phone
- How to Transfer a Call
- How to Place a Caller on Hold or Park a Call
-
- What Are Copier Meter Readings and Why Are They Important?
- Why Scan to Email Stopped Working
- What to Do When Your Printer Shows Offline
- How to Read and Report Your Copier Meter
- How to Order Toner or Supplies
- What to Check Before Placing a Copier Service Call
- How to Find Your Copier Serial Number or Equipment ID
- How to Clear a Paper Jam Safely
- Why Your Copier Says It’s Out of Paper When the Tray Is Full
- How to Fix Common Print Quality Problems
- How to Request Service from MCC
- What Information to Include in a Service Request
- How to Use the MCC Express Passport
- What is the Express Passport?
- How to Order Toner or Supplies
- How the MCC Service Process Works
- When to Request Service vs Contact Your Sales Rep
- How to Check the Status of a Service Request
- How Remote Support Works
- What to Do Before Moving MCC Equipment
-
-
Solutions
-
-
-
-
-
- Articles coming soon
-
- Articles coming soon
-
- Articles coming soon
-
- Articles coming soon
-
-
-
- Articles coming soon
-
- Articles coming soon
-
- Articles coming soon
-
- Articles coming soon
-
- Articles coming soon
-
- Articles coming soon
-
-
- Articles coming soon
-
- Articles coming soon
-
-
-
- Articles coming soon
-
- Articles coming soon
-
- Articles coming soon
-
< All Topics
Print
Updated
Shared Folder
Shared folders are cloud-based folders that can be connected to MCC Media from your Google or Microsoft accounts. Contents inside these folders can be used inside your Content and Loops. Shared Folders allow you to add files directly to your Google or Microsoft folder for use in your signage content. With widgets that pull images from a folder directly, your content is automatically updated when a new file is added to your cloud folder.
How to Connect Shared Folders:
- From the Settings menu, select the Cloud Integration (cloud icon) option. Pick your cloud platform and add your credentials.
- Google Drive, Microsoft One Drive and Microsoft Sharepoint are available
- Go to File Manager, click on the + sign, and choose the Connect Shared Folder option.
- Select your credential provider, Google of Microsoft
- Select the credentials you setup in step 1
- Choose a Sync Mode option to maintain synchronization between the cloud folder and MCC Media
- Download Once: the files in the cloud folder will only be downloaded once
- Replace File on Change: this option will download new or changed files to the MCC Media folder and keep the Media folder up to date.
- Select the cloud folder you wish to add and then click on connect
Posted
Updated
Table of Contents