How Can We Help?
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Billing
- What Are Copier Meter Readings and Why Are They Important?
- How to Request a Copy of an Invoice or W-9, etc.
- What Information to Include with a Billing Question
- Why Your Invoice Amount Changed
- How to Update Your Billing Contact
- How to Update Your Billing Address
- Where to Send Payments
- Why Lease Billing and MCC Service Billing May Be Separate
- How to Apply Tax-Exempt Status
- How to Read and Report Your Copier Meter
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Service
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- How to Add Postage to Your Meter
- How to Update the Postage Rate on a Quadient iX Postage Meter
- What to Do If Your Postage Meter Won’t Connect
- What Happens When USPS Postal Rates Change?
- How to Prevent Mail Feeding Problems
- Why Envelopes Are Not Sealing Properly
- How to Clean or Maintain a Mailing Machine
- How to Replace Ink in a Postage Meter
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- How to Set Up or Reset Voicemail
- How to Use the Webex App for Calls
- How to Add or Remove Users from Your Webex Phone System
- What to Do If Your Desk Phone Is Not Working
- How to Change Your Voicemail Greeting
- How to Forward Calls from Your Desk Phone
- How to Transfer a Call
- How to Place a Caller on Hold or Park a Call
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- What Are Copier Meter Readings and Why Are They Important?
- Why Scan to Email Stopped Working
- What to Do When Your Printer Shows Offline
- How to Read and Report Your Copier Meter
- How to Order Toner or Supplies
- What to Check Before Placing a Copier Service Call
- How to Find Your Copier Serial Number or Equipment ID
- How to Clear a Paper Jam Safely
- Why Your Copier Says It’s Out of Paper When the Tray Is Full
- How to Fix Common Print Quality Problems
- How to Request Service from MCC
- What Information to Include in a Service Request
- How to Use the MCC Express Passport
- What is the Express Passport?
- How to Order Toner or Supplies
- How the MCC Service Process Works
- When to Request Service vs Contact Your Sales Rep
- How to Check the Status of a Service Request
- How Remote Support Works
- What to Do Before Moving MCC Equipment
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Solutions
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Content Templates
Templates are pre-built Contents that can be used to to jump-start your content design. Templates can be imported/exported.
How to create Templates:
Click Administrator > Templates > Add New
- You can create, remove, and edit your templates here.
- They can contain widgets and can be edited in the Template Editor which is exactly the same as the Content Editor.
Template Groups:
- Just like regular Content, you can create Template Groups that contain Templates.
- Use Template Groups to organize your Templates
How to Use Templates
Add Template during Content Creation:
- When you create a new Content, you have the option to select a Template.

- When you click on the Select Template box, you will see 1-3 tabs

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- Private: Templates you have created will appear here
- Public: Templates created by the Administrator and available to all users on your Client will appear here
- Dedicated: Owners of Templates can assign them to users. If you have been given access to Templates, they will show here.
Add Templates inside Content:
You can add template pages inside of Content by clicking on Page > Add Page

- Add a page name
- Select a Template
- Once you have selected a Template, you will see an additional Page option. If your Template has more than one page, you can select which page to insert into your content.
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Table of Contents