Keeping your billing address current helps ensure invoices, account notices, and payment records are sent to the correct location.
You can update your billing address by emailing your MCC sales representative, calling MCC’s main number, or submitting a request through the online contact form.
When Should You Update Your Billing Address?
Submit a billing address update when:
- Your company moves to a new location
- Your accounts payable department moves
- Invoices should be sent to a different office
- Your mailing address changes
- Your company begins using a separate remittance or corporate address
- One location closes or consolidates with another
- The address shown on an MCC invoice is incorrect
If your company has multiple locations, make sure MCC knows which account, equipment, or service location the change applies to.
Option 1: Email Your MCC Sales Representative
You can email your MCC sales representative and ask them to update your billing address.
Include:
- Business name
- Account number, if available
- Current billing address
- New billing address
- Effective date of the change
- Locations or accounts affected
- Your name and contact information
Your sales representative will route the request to the appropriate MCC team.
Option 2: Call MCC
You can also call MCC’s main number and request a billing address update.
When calling, be prepared to provide:
- Business name
- Your name and contact information
- Current billing address
- New billing address
- Account number, if available
- Effective date
- Locations or invoices affected
If your organization has several accounts or branches, clearly identify which ones should be updated.
Option 3: Submit the Online Contact Form
You can submit a billing address change through MCC’s online contact form.
Include:
- Business name
- Your contact information
- Account number, if available
- Current billing address
- New billing address
- Effective date
- Any related location or equipment details
Clearly state that the request is for a billing address update so it can be routed correctly.
Billing Address vs Equipment Location
Your billing address and equipment location are not always the same.
The billing address is where invoices and account correspondence are sent. The equipment or service location is the physical address where the copier, mailing system, phone system, security equipment, or AV system is installed.
When submitting an update, specify whether you are changing:
- Billing address only
- Equipment or service location only
- Both addresses
Changing a billing address does not automatically update the physical location of your equipment.
What If Your Business Has Multiple Locations?
If your company has multiple branches, offices, or departments, include enough detail for MCC to identify the correct account.
Helpful information includes:
- Location name
- Account number
- Equipment serial number
- Current address
- New address
- Invoices affected
This helps prevent invoices for one location from taking an unexpected field trip to another.
When Should You Submit the Update?
Submit the change as soon as the new address is confirmed, especially before:
- Your next invoice is issued
- Your office move is completed
- A contract or service agreement renews
- Equipment is relocated
- Your former location stops receiving mail
MCC may contact your organization if additional information or verification is needed.